Returns & Refunds

At Shanee’s Apparel Co., we want you to feel confident shopping with us. If something does not work out, please follow the return process below so we can make sure your return is sent to the correct location and handled properly.

Return Window

Return requests must be submitted within 7 calendar days of delivery. If your order arrives in more than one package, the 7-day window begins when the final package in that order is delivered.

How to Request a Return

Please contact Shanee’s Apparel Co. through our store contact page with your order number, the item or items you wish to return, and the reason for the return. Do not mail a return to the address printed on the original shipping label or package. Because items may ship from different fulfillment locations, you must wait for our return authorization and return instructions. Returns sent without authorization may be refused or may not qualify for a refund.

Return Eligibility

To qualify for a return, merchandise must be unused, unworn, unwashed, and in its original condition with all original tags attached. Original clear garment packaging, SKU labels, or other product packaging must be included when provided. Once a return is authorized, the item must be shipped back within 7 days of the return authorization.

Items returned late, used, worn, washed, missing required tags or packaging, or otherwise not meeting these conditions may be declined or may be subject to a restocking deduction of up to 20%.

Final Sale and Non-Returnable Items

The following items are final sale and are not eligible for return or exchange: beauty products, bodysuits, face masks, intimates and lingerie, jewelry, swimwear, gift cards, and any item specifically marked “Final Sale.” Promotional or discounted merchandise is not automatically final sale unless it is listed in one of these categories or is specifically marked Final Sale.

Exchanges

We do not offer direct exchanges. If an eligible item does not work for you, request a return within the return window and place a new order for the size or item you prefer.

Return Shipping

For returns based on fit, preference, or change of mind, return shipping is generally the customer’s responsibility unless Shanee’s Apparel Co. provides a prepaid return label. Original shipping charges are non-refundable.

If you receive an incorrect, damaged, or defective item, contact us as soon as possible and within the 7-day return window. Photos may be required so we can verify the issue. When the return is approved because of an order error, damage, or defect, we will provide the appropriate return instructions and cover eligible return-shipping costs.

Refunds

After an authorized return reaches the designated return location, it will be inspected. Return processing may take approximately 5–7 business days after receipt. Once approved, Shanee’s Apparel Co. will issue the refund to your original payment method. Your bank or payment provider may require additional time before the credit appears on your account.

Order Cancellations

If you need to cancel an order, contact us immediately. Cancellation requests are not guaranteed because orders may begin processing shortly after they are placed. Once an order has entered processing or has shipped, it may need to be handled as a return after delivery.

If you have any questions about whether an item is eligible for return, please contact us before sending anything back.